Returns & Exchanges
At Stoneage Natural Rocks, we want you to be completely satisfied with your handcrafted jewelry. If your piece doesn't resonate with you, we offer a 30-day return policy for all items in their original, unworn condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original Stoneage velvet pouch and protective box to ensure the natural stones are not damaged during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing